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Terms & Conditions

Thank you for choosing TLC Linens. By visiting this website, you agree to follow these rules and to be bound by them.

  1. TLC Linens reserves the right to update or modify these Terms and Conditions at any time without prior notice. It is your responsibility to check these Terms and Conditions each time before using this site. Your continued use of this website following any such change will mean that you accept and agree to the changes.

  2. Customer agrees to use all TLC Linens rental property ("rental property") in a careful and proper manner, comply with all applicable laws and regulations, and return property in the same condition as when received. Customer agrees to assume all risk of loss and of damage to rental property from any cause whatsoever.

  3. Customer acknowledges that the rental property is of a size, design and quantity selected by Customer and that TLC Linens has not made and does not make any representation, warranty, or covenant, express or implied, with respect to the condition, quality, durability, or suitability of the rental property. TLC Linens will not be liable to Customer for any loss or damage caused directly or indirectly by the rental property and rental service, by any inadequacy thereof, or defects therein.

  4. Customer will indemnify TLC Linens against any claim, action, damages, and liability, including attorney's fees, arising or connected with Customer's use and possession of the rental property or Customer's use of our rental service.

  5. Customer will be responsible for all costs incurred by TLC Linens due to Customer's ordering errors, such as incorrect date of usage, color, quantity, or sizes.

  6. TLC Linens has made considerable efforts to insure the accurate display of the colors of linen on our website. However, the actual colors you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will be accurate.

  7. Customer is responsible to check item(s) on delivery. ALL SHORTAGES AND DEFECTS MUST BE REPORTED TO TLC LINENS PRIOR TO YOUR EVENT OR THE INVOICE QUANTITIES WILL BE CONSIDERED RECEIVED. Please call us at 206-246-2292 24hrs a day to report any issues. For after hour calls, you may leave a message.

  8. A 50% deposit is due in order to confirm your reservation; except for clients with pre-established terms. Deposits are non-refundable on cancellations made 60 days or less prior to rental date and can not be applied to restocking fees. All deposits must be paid with a valid Visa, MasterCard or Discover. The remaining invoice balance will be charged to the card provided 7 days prior to delivery. Reduction in item counts must be made up to 8 days prior to the delivery. Changes made after that date will be charged a 50% restocking fee. All items delivered will be charged in full. We do not accept cash deposits. The deposit card number provided will be used for any replacement, cleaning, late return or other fees incurred unless prearranged with TLC Linens.

  9. Custom orders are non-cancelable at any time.

  10. All payments must be made before deliver of the order. We accept Cash, VISA, MasterCard, or Discover. Except for clients with pre-established terms, we currently do not accept personal or business checks or any other payment form.

  11. Standard delivery is based on wheeled access 50 feet from the truck. All items will be dropped off in a central location. If you need multiple drop off locations, please let your coordinator know in advance so the appropriate arrangements can be made. Additional charges may apply.

    Please inform your coordinator if the delivery area involves stairs, elevators, hills or is more than 50ft from the loading zone or are not wheel accessible so we can determine the appropriate delivery charges. Additional fees will be assessed on site for hills, stairs, long distances and multiple elevator trips not previously determined with the coordinator.

    Someone needs to be available to receive the delivery when the driver arrives unless previously arranged. Additional labor charges will be applied if drivers must wait for someone to arrive. Please be sure to provide at least one back up phone number where we may reach you.

  12. All rental property held beyond the agreed upon due date is subject to an extra rental charge.

  13. All rental items must be returned in the condition they were received. Items will be checked and counted by our staff at the warehouse on return. If there are any exceptions, you will be advised via email or phone. Items returned excessively dirty, stained or with wax will be assessed & charged a cleaning fee. You will not be charged for stains that occur under normal usage. All damaged or lost linens are subjected to replacement. Replacement cost is three times standard rental cost. You will own damaged linens after replacement cost is paid and the item(s) will be available for customer pick up for 10 days. If the item(s) are not claimed with in 10 days of payment, they will be discarded. All charges will be applied to the card provided unless otherwise pre-arranged with our office. Charge accounts will be invoiced for damages and missing items.

  14. Equipment is to be stacked in its original delivery area unless other arrangements have been made. Before packing linens for return/pick up make sure to remove all food, floral or other miscellaneous debris. All used linens need to be packed in provided bags enclosed name tags. Do not use plastic bags to store used linens, as mildew can occur unexpectedly in even slightly damp linens when sealed in plastic.

    Used chair covers need to be packed separate from sashes and overlays. Plastic containers which store chair covers need to be returned. $25.00 will subject to be charged for missing container and bags.

    Additional fees will be assessed if items are not prepared for pickup.

  15. Shipped orders must be returned in the same box it was received in. A return label will be provided. When multiple boxes are used in shipping, it is important to use the return label included in each box. Customer agrees to be responsible for any additional charges that arise from switching labels and/or boxes. Additional shipping charges will be applied to the credit card provided for deposit.